Digital Empowerment Training Coordinator

ABOUT WORLD PULSE

World Pulse is the leading global network that uses the power of digital communication to increase the voice and leadership of women worldwide, building a rising pulse of women's empowerment across the globe. Founded in 2003, World Pulse is a Portland, Oregon-based nonprofit social media enterprise with a global reach.

Digital Empowerment Training Coordinator

Reports to:  Community and Training Manager

Works directly with: Community and Training Team, Content team, Technology team, and the WP Program Director

Oversees:  Online training volunteers

The Digital Empowerment Training Coordinator helps establish World Pulse as a leader in providing transformative training to community leaders worldwide. Training programs include: Basic Digital Empowerment Training, Train-the-Trainer facilitation and co-facilitating the Voices of Our Future program.

The Online Training Coordinator works closely with the Online Training Lead and Community and Training Manager to implement, promote, support and grow World Pulse’s training programs and overall community.  This role creates and nurtures strong relationships with our training participants, support customer service related to training programs, and is a key supports in the facilitation of our training.

Candidates should be passionate about World Pulse’s mission, possess an outgoing and encouraging nature, enjoy organizing and directing volunteers, have excellent communication and writing skills, and thrive on empowering others to actualize and vocalize their visions for a better world.  Preference will be given to candidates who are fluent in French or Spanish.

Terms

This is a half-time position and is subject to deductions for taxes and other withholdings as required by law and the policies of the organization. This is a non-exempt position. Salary is dependent on experience.

Duties and Responsibilities

Digital Empowerment Training coordination and implementation

  • Co-facilitate the World Pulse basic digital empowerment training, Voices of Our Future program, and Train-the-Trainer workshops
  • Support training of Online Community leadership roles (Welcomers, Listeners, Translators, Mentors, Community Champions and Trainers)
  • Model active facilitation and membership in the community: participate in conversations by providing supportive comments, asking and answering questions and sparking dialogue between training applicants and participants
  • Create relationships with training participants.  This includes customer service, assist participants in using the World Pulse platform, facilitating online classrooms, and engaging with our online community
  • Model active facilitation and membership in the community: participate in conversations by providing supportive comments, asking and answering questions and sparking dialogue between training applicants and participants
  • Champion Digital Empowerment participation, Online community engagement and visibility across the World Pulse Team
  • Support production of training materials and curriculum for Online Community volunteers in alignment with approved WP training strategy
  • Participate as a member on key training program related calls
  • Research training opportunities and tools for innovation and expansion
  • Assist with the creation of content for recruitment and public relations communications of training programs
  • Help identify and cultivate success stories for programs team (breaking stories, opportunities, emerging leaders, etc.) and supports nominations of community members for opportunities
  • Work with Tech Team to ensure online training program needs are scheduled and met
  • Manage digital assets from training programs (call recordings, photos, videos)
  • Provide technical support for training program: web page editing, audio recording, spam blocking, and maintenance
  • Track training impact and lessons learned
  • Additional responsibilities related to training, as necessary

Team Responsibilities

Program

  • Contribute to meeting of network/traffic growth goals through outreach activities and social media efforts.
  • Database Management: Log records of volunteers, training participant success stories, and metrics for online training programs and Online Community.
  • Support training, support, and management of online training volunteers
  • Actively participate in measuring and collecting data as set forth in Voices of Our Future and organizational log frames and reporting calendar and assist Program Director in monitoring and evaluation efforts as needed 

Organizational

  • Be an active presence in the World Pulse online community
  • Participate in events and represent World Pulse
  • Participate in weekly team meetings
  • Actively participate in strategic planning sessions
  • Adhere to and understand role in safety and security guidelines
  • Willingness to consistently exemplify World Pulse core values through actions, speech, and written communication

Work Environment

  • As a global organization, team members must be available occasionally to conduct work outside of PST office hours with prior notice
  • Actively contribute to a positive working environment that fosters honesty, professionalism, creativity and caring
  • Ensure the integration of programs with all other departments, capitalizing on areas for collaboration

skills, requirements, and Attributes

The key attributes for this position include:

  • Non-profit experience
  • Online learning, training and outreach experience
  • Experience in developing countries
  • Knowledge in women’s empowerment and gender programs
  • Knowledge of new media and citizen journalism sectors
  • Knowledge of women’s empowerment through technology
  • Strong technology background
  • Attention to detail and deadlines
  • High level of professionalism and responsibility
  • Ability to deal with uncertainty and work under tight deadlines
  • Flexibility to work outside of normal office hours as needed
  • Ability to contribute individually and participate in cross-functional teams
  • Ability to be personable, humorous, humble, bold and encouraging in an online community
  • Excellent writing and verbal communication skills
  • Comfortable with online learning environments
  • Strong skills in communicating World Pulse mission as well as maintaining World Pulse editorial style in communications with stakeholders
  • Cross-culturally responsive

Beneficial

  • Foreign language
  • Experience in creating or maintaining websites/blogs
  • Knowledge of Skype and other online communication services
Equal Opportunity Employment

World Pulse is an equal opportunity employer. We strongly encourage and seek applications from women, people of color, including bilingual and bicultural individuals, as well as members of the lesbian, gay, bisexual, and transgender communities. Applicants shall not be discriminated against because of race, religion, sex, national origin, ethnicity, age, disability, political affiliation, sexual orientation, gender identity, color, marital status, medical condition or conditions, Acquired Immune Deficiency Syndrome (AIDS) and AIDS-related conditions (ARC). Reasonable accommodation will be made so that qualified disabled applicants may participate in the application process. Please advise of special needs at the time of hire.

To Apply

All applicants must be authorized to work in the United States. E-mail pdfs of resume and cover letter addressing attributes listed in job description and salary requirements. Applications without all of these items included or in the format requested will not be considered. Please e-mail applications to info@worldpulse.com with the Digital Empowerment Training Coordinator in the subject line. Applications will be accepted until July 15th, 2015.