Smart RR: Reporting and Referring GBV Cases

Ako Oku
Posted November 25, 2019 from Nigeria
AU Humanitarian Innovation Challenge
At Prototyping Lab in I-Hub, Nairobi, Kenya.

I co-innovated Smart RR, a digital tool that enables Gender Based Violence case managers to report and refer cases to appropriate quarters.

The digital innovation works on an app and with USSD. With just USSD codes on any type of phone, GBV victims and community members can report cases and location of victims for prompt rescue and attention from policemen and case workers within the location. The case workers then search on their Smart RR and report cases to service providers like health care providers, psycho therapists and litigators.

They continue to manage and refer cases until victims are restored to normal life, offenders are punished, and survivors and their families are compensated.

Smart RR was one of the 5 innovations selected out of 166 team applications for the African Union Humanitarian Challenge this November. I and my other two team members were in Nairobi for a Prototyping Lab organized by GIZ.

By co-innovating Smart RR, I hope to contribute to the global action mitigating GBV especially against girls and women.

This story was submitted in response to #IStandWithHer.

Comments 19

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Jill Langhus
Nov 25, 2019
Nov 25, 2019

Hi Ako,

How are you? Thanks for sharing your great innovation with us. What part of this app was your idea, dear? What are USSDs? And, where can the app be used? Congrats on your award selection, too. Looking forward to hearing more about it.

Hope you have a great week!

Ako Oku
Nov 27, 2019
Nov 27, 2019

Thanks for your response Jill. The idea was conceived by my team member who is a case worker, but together, we fine-tuned it during the idea development stage. I was basically the product designer while the other team member helped in the development. I was also involved in service mapping and integration. In all, we worked together to develop the first prototype.

However, GIZ helped us identify few grey areas during the AU HIC prototyping lab, so we are revisiting the app to work on them. We also want do more mapping and introduce more pictorial icons in order to enable those who cannot read understand better. Subsequently, we will translate from English to other languages to ensure inclusion.

Currently, the app can be used in parts of Nigeria where we have conducted service mapping of case workers and service providers. We started by concentrating on IDP and refugee camps because we have found out that women and girls in these areas are not only highly vulnerable GBV, but also rarely get GBV response assistance.

In time, we hope to expand our reach and get into other African countries.

Lisbeth
Nov 26, 2019
Nov 26, 2019

Hi Ako,
Thanks for the clarification. I was nearly getting confused like Jill. I can image those in the camps? Glad to hear you will also concentt on them.
Keep up the good work and have a great day.
Regards

Ako Oku
Nov 26, 2019
Nov 26, 2019

Thank you for you commendation Lisbeth. I'll sure keep it up.

Lisbeth
Nov 28, 2019
Nov 28, 2019

You welcome dear :-)

Jill Langhus
Nov 27, 2019
Nov 27, 2019

You're welcome, dear:-)

Great job, and teamwork!

That sounds like a great place to start. Please keep us posted on the stats on how the app helps them and also on the roll out to other countries, too. I'm very curious.

Ako Oku
Nov 27, 2019
Nov 27, 2019

Alright, I will. Thanks.

Jill Langhus
Nov 29, 2019
Nov 29, 2019

Thanks, and you're welcome:-)

Karen Quiñones-Axalan
Nov 26, 2019
Nov 26, 2019

Hello, Ako,

How are you? Welcome back!

Wow, what a brilliant woman you are! This app makes gender-based violence easy. I'm glad that you use technology to help address this issue. This is great news!

Is this app already available? Is this accessible only in Africa or can this be used worldwide already?

This is such an encouraging post just in time for the 16 Days campaign. We stand with you and your team, Congratulations on this achievement and award selection!

Ako Oku
Nov 26, 2019
Nov 26, 2019

Thank you Karen. It's been a while indeed.

I wish we could make it readily available for now; we would like to but for the aspect of mapping GBV case managers and service providers. On the other hand, it would be easier to get them sign up with us from anywhere in the world and use GPS to map their locations unto the network, but we aren't there yet because we would need some other forms of scrutiny to get genuine and dedicated case managers and that is why we are presently operating nationally to do proper physical cross-checks. You will agree with me that GBV is a very sensitive issue.

We are in the piloting stage and right now; we are fixing bugs and working on a better version of the app from lessons we gathered from the prototyping lab.

We certainly have plans to put more things on ground, involve more stakeholders and get support from global actors in order to scale up and improve the app's functionality and global accessibility.

Karen Quiñones-Axalan
Nov 26, 2019
Nov 26, 2019

You're welcome, dear. I appreciate you and your team for working hard to keep this app going. Thank you for the update. I'm so proud of you, guys!

Yes, GBV is a sensitive issue. You're all so brave to rise up to the challenge. How wonderful it would be if it will be finally available for all. But please, take your time to test it and improve it before anything else. We'll continue to cheer you on! Please keep us updated.

Have a great day!

Corine Milano
Nov 26, 2019
Nov 26, 2019

Wow - what a powerful innovation! Thank you for sharing - you have certainly contributed greatly to the efforts to end GBV and to provide services to survivors. Congratulations on your work and we are so happy you have shared it here. Is it currently available for download?

Ako Oku
Nov 27, 2019
Nov 27, 2019

Thank you Corine!

Unfortunately, we do not have it on Google Play or App Store for downloads. Reason is it may not be applicable in the region of the downloader.

We are really looking up to a time when it can be used globally.

We understand that the technology is a long awaited intervention tool and needs to spread quickly because GBV cases are rampant and require prompt handling.

We are trying pitch this innovation so as to get international organizations
to support the scale up of Smart RR in order to expand its reach.

Anita Shrestha
Nov 27, 2019
Nov 27, 2019

Thank you for sharing

Ako Oku
Nov 27, 2019
Nov 27, 2019

Thanks Anita!

Kat Haber
Nov 29, 2019
Nov 29, 2019

Congratulations on being chosen to develop your project further!
Gender-based violence is a man's issue: https://www.ted.com/talks/jackson_katz_violence_against_women_it_s_a_men...

Ako Oku
Nov 30, 2019
Nov 30, 2019

Thank you Kat! I will sure watch.

lizzymark
Nov 29, 2019
Nov 29, 2019

Keep on the good work sis,keep on the good work and more grace.

Ako Oku
Nov 30, 2019
Nov 30, 2019

Thanks for the motivation Lizzy. I will sure do.