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UNHCR: Community-Led Online Misinformation and Rumour Management Challenge

Ana Isabel Paraguay
Posted June 28, 2020 from Brazil
Expired on July 14, 2020
United Nations High Commissioner for Refugees (UNHCR) Innovation Service
United Nations High Commissioner for Refugees (UNHCR) Innovation Service

The United Nations High Commissioner for Refugees (UNHCR) Innovation Service through its Digital Access, Inclusion and Participation Programme has announced a call for proposals to test the creation and management of a rumors tracking – misinformation debunking system, managed with the support of existing UNHCR community volunteers (or equivalent), partners and POCs.

The system would seek:
a) to leverage existing focal points and networks (i.e. outreach volunteers, community leaders and representatives) to engage them via WhatsApp (or equivalent) to support them to detect, categorize and respond to misinformation, rumors and queries at community/settlement level;
b) to train a series of ‘administrators’ to receive and categorize rumors and questions received by UNHCR focal points, volunteers etc. The administrators would be trained to identify and disseminate verified answers, connecting with the broader humanitarian community and with UNHCR to find reliable information to develop answers in the form of videos, individual responses, audio files and so on. Depending on the situation in country, there could be wider engagement with other actors already working on rumour management and misinformation.

The phases of the system set-up would usually follow the following steps:
1. A mapping of existing social media channels/networks – including for example any existing WhatsApp Trees.
2. A mapping of existing community structures, outreach volunteers, and other UNHCR associated staff/volunteers, partners and structures/groups on the ground along with other actors working on rumour management;
3. Selection of administrators for the system ensuring representation of different marginalised and vulnerable groups;
4. Training of administrators and design dedicated workflows to process rumors, respond and track them over time;
5. Deploying the system in the field, first with trusted sources and trusted groups, and eventually thinking about opening it up to all PoCs;
6. Monitoring the system, adapt and re-adjust the workflows over time before finalizing the system.

Utilize This Offer

Only UNHCR country operations are able to apply to the challenge and one submission is accepted per operation.

This Expression of Interest should command the support of senior management within the operation.

For the Expression of Interests, awarding of funds will be based on the following criteria equally weighted: i) Challenge; ii) Solution; iii) Impact; iv) Feasibility.

For more information please download and read

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Ana Isabel Paraguay
Jun 28
Jun 28

Friendly reminders:
1. Study similar calls (open and closed ones) that interest you to discover what they have in common and how you can think ahead/plan to apply = increase your chances of success!
2. Prepare/update paperwork (certificates and attests usually required from an organization like yours);
3. Write (baby steps...!) and discuss a project draft - to validate the priorities within your group and to train your grant writing skills;
4. Do not wait to find a call and then start writing your proposal/project. Start now!!!
5. Visit the World Pulse website >>> My Pulse >>> Resources and then use its filters (right upper corner) to find what may really suit you;
6; Share the opportunities that may not apply to you but can interest others;
7. Spread the word about your failures and achievements in grant requests. Yes, tell these stories too... They will enlighten and inspire your network

Jill Langhus
Jun 29
Jun 29

Thanks, Ana.