Supporting an online community manager in times of trolling

Jayne Cravens
Posted April 12, 2021 from United States

I’ve been online since the early 1990s, and have been a part of online communities from the start, via USENET newsgroups and AOL groups. But it's only been in the last 12 months that I have been a target for online harassment and trolling. It's such a jarring experience! Until this happened to me, I thought I would be ready to handle such a situation. But you really just don't know until you experience it - and I know so many of the World Pulse community has experienced it as well. 

I like to use any experience as a learning experience, and if I can help others, I like to write about it. I have been working on this blog for a long while, and am finally ready to publish it: How to support your online community manager in times of trolling. The blog was inspired by both the helpful and not-so-helpful things people said to me while I was dealing with this myself. I'm hoping to incorporate these lessons into a class I'm teaching later this summer for Gratz College. And I'm hoping it will make me a better manager of staff working online in the future. 

My sympathies to any of you who have experienced this yourself. 

This story was submitted in response to Share On Any Topic.

Comments 4

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Honorine Ngenwi
Apr 12
Apr 12

Hi Jay thank you for sharing and for making us to know what you are aspiring to do in the future.
God bless you and strengthen your abilities.
Hugs

Beth Lacey
Apr 14
Apr 14

Your blog post is very helpful

srivarsha.gorge
Apr 27
Apr 27

I am sorry to hear that you were harassed online. Thank you for sharing your learnings, its inspiring how you viewed your experiences as life learnings. Its a very useful blogpost Jayne!

Jayne Cravens
May 03
May 03

Thank you for your comments!