RE: Consumer Protection/Rights Educations a must today

Kiapi Frederick
Posted November 11, 2019 from Uganda

As the world become a small place for doing business, so the consumer too gets very eager to buy any new item(s) available on the market, but question is is he/she aware of her consumer rights and does she/her have the required information to make a smart choice so that the service, product or good that is being chosen will serve its intended purpose? The answer is hard to predict due to either the price tag or attractiveness of the choice being made. 

Millions of consumer around the world be it in the developed or developing countries are not aware that they have rights and obligations when seeking for a service, good or product of any nature, thus it becomes very difficult for him/her to know if the choice made will serve its intended purpose and for how long.

This year the Consumer Rights Day theme  was "Trusted Smart Products" and global activities are held from March 15th each year. 

Smart products are connected to the internet and receive, collect and send data. Globally, there are currently 23.1 billion smart products in the world, outnumbering people three to one.

As more people come online across the world and our connection to the internet becomes better and faster, smart products will become more of a day-to-day reality for consumers everywhere, marking a major change in the way many consumers interact with products and services.

"The emergence of smart technology brings many opportunities for consumers; access to new services, more responsive products, greater convenience and choice. There are, however, some significant causes for concern: lack of security, privacy and meaningful choice over how we use them, as well as a lack of clarity about who is responsible when things go wrong.

There are also issues around lack of access, with millions of people globally locked out of this new technology by overly high data charges"

Comments 9

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Nov 11, 2019
Nov 11, 2019

Hi Fede,
Wow this is very valuable source of information you just provided. Is this what you do or offer in your country?
Consumer, service and products education, I really thinks it's great work you are into.
Thanks for sharing and have a great day.

Jill Langhus
Nov 13, 2019
Nov 13, 2019

Hi Frederick,

Welcome back! Thanks for sharing your informative article on smart technology. How does smart technology affect the work that you're doing?

Hope you're doing well and having a great week!

Nov 13, 2019
Nov 13, 2019

Thanks for shearing this resource name sake.This is timely and needful.

Anita Shrestha
Nov 14, 2019
Nov 14, 2019

Hi Fede

Beth Lacey
Nov 14, 2019
Nov 14, 2019

Very interesting

Jap Mouki Christelle Alexandra
Nov 18, 2019
Nov 18, 2019

Thank you so much Frederick. Wow...your article actually triggered my mind to understand more on online products and services. Is this what you do ? If yes , then it will be interesting to hear more from you .

Nov 21, 2019
Nov 21, 2019

You have raised a very important point.
Consumer rights and protection are a privilege of people in some developped countries where citizens are aware of their rights and where governments enact laws to protect consumers.
When it comes to Africa, and some other countries, it is the seller who has rights and who is protected, and the consumer is at his mercy!
This is an uphill task in countries where consumer rights and protection are not known.
I would encourage you to become a champion of consumers rights and protection. The starting point is awareness. Are consumers aware that they have rights? Can the consumers count on their governments for protection? Do consumers have access to sellers? Do sellers have access to manufacturers? etc. etc.
If there are consumer protection laws, are they enforceable? At what cost?
Lots of work to be done in this area and I applaud you for raising the issue.
It is a cause worth pursuing and please do not give up.

All the best to you.

Nov 25, 2019
Nov 25, 2019

Hello Fede
Good to be educated about our rights, everybody has a voice and need to heard. Gone are the days when everyone was forced to take whatever was shoved into their throat regardless of how they end up being chocked. thank you for sharing for us to know that everyone has a right and a voice to speak out.

Nov 27, 2019
Nov 27, 2019

Dear Kiapi, thank you for bringing up consumer rights here because sometimes we loose track of some of the violence against women as bad or fake products constitutes violence because if they are edible could kill or cause serious body harm to the consumer. i really appreciate this input. please keep us updated on issues like this.